FAQ Frequently asked questions
What is Online Learning?
Online Learning is a resource to help aid your skill retention through short interactive modules, mini courses and activities.
It also includes online modules that must be completed (as part of our blended online training courses) before you attend the second part of the courses in person at one of our training venues.
Do I need anything special to use it?
All you need is an internet connection and a suitable device to gain access in order to begin learning and refreshing your first aid skills.
I have forgotten my username or password
You can reset your password using this link where you can reset your account using your username or email address.
Why does the course completion still say not started, even though I have completed the course?
There’s sometimes a delay in the system updating results, try logging off and logging back on again.
What if my course is relocated, rescheduled, or cancelled by St John?
We make every effort to avoid this happening, but occasionally it is necessary. This is why it is vitally important for us to have your current telephone number and email address, so that we are able to notify you as soon as possible. If the change is not acceptable to you, we will attempt to book you on to a more suitable course date or provide you with a full refund. Cancellations made by the candidate will be subject to our normal Terms & Conditions.
If I can no longer attend a course, can I get a refund?
In accordance with our Terms & Conditions, we only offer a refund if your course is cancelled by St John. Circumstances such as illness, work commitments, or leaving the island are not considered for refunds.
Can I give my place to a friend/colleague?
Yes.
When do I need to pay for my course?
At the time of booking, unless a prior arrangement has been made to pay by Bank Transfer.
When will I receive my certificate?
Provided all course fees and any additional charges have been received in full, certificates are issued via email, in PDF format, once the course has been successfully completed – usually within 1-2 working days.
How do I receive my online course completion confirmation?
Your online course completion confirmation will automatically generate once you have completed all the required modules for online courses. It will appear in your Dashboard where it can be downloaded and saved as required. It will also be emailed to you.
My course completion confirmation is not generating
Make sure you have completed all the required modules/ activities of the course, once a section is completed a green tick will appear next to that module/activity. Also ensure that the correct email address is recorded on your profile.
My course completion confirmation does not have a date
Once the online sections are fully completed an online completion confirmation will be emailed to you at the email address we hold on your profile. The online completion confirmation is not a full official qualification, therefore may not have a completion date noted on it.
The certificate for the course will be issued once the face to face session has been successfully completed and this will have the date on it.
What happens to the data I share with St John Guernsey LBG?
At St John Guernsey LBG we take your privacy very seriously and are committed to protecting the security of your personal information. We recognise the rights you have over your data.
We respect those rights and are committed to safeguarding your privacy. If you would like to find out more on how St John Guernsey LBG will store and keep your data, please visit www.stjohn.gg/st-john-guernsey-privacy-notice or contact DataProtectionOfficer@stjohn.gg for further enquiries.
What are the Terms and Conditions?
Our aim is to make it as easy as possible to learn First Aid and related subjects with St John Guernsey – Training Services. The following conditions are therefore intended to be as simple as possible to meet your training needs.
- Bookings may be made online at www. stjohntraining.gg. Payment is required at the time of booking, unless prior arrangement has been made to pay by Bank Transfer. If courses/examinations are held outside the island of Guernsey, any expenses incurred such as payment for extra hours incurred by the nature of travel, travel costs and refreshments will be charged in addition to the standard course fees.
- CANCELLATION/NON-ATTENDANCE. All cancellations must be made in writing via email. The FULL course fee will be levied in respect of any cancellations made less than 14 days prior to commencement of the course. A fee of 50% will be levied for cancellations made between 14 and 21 days prior to commencement. A substitute delegate can be named at any time. Non-attendance on the day will attract the full course fee.
- If a student arrives late for a course, or is absent from any session, we reserve the right to refuse or accept him/her for training if we feel insufficient knowledge or skills can be gained in the time remaining. In all such cases, the full course fee remains payable.
- St John Ambulance – Training Services reserves the right to cancel a course if numbers booked make the course impractical to hold. In such circumstances, as much notice as possible will be given and an offer will be made for a free transfer to another course date or a full refund of fees paid.
- To be eligible to attend a two-day requalification course, candidates must be in possession of a valid First Aid at Work certificate which is current on the last day of the requalification course.
